Winter storms and other strange weather patterns have affected at least one-third of the United States in recent years, with hurricanes and blizzards being among the most cited weather experiences. These extreme weather events have taken a toll on utilities, who have struggled to keep services available to all customers. Aging power grids, maintenance expenses, and the need for upgrades on legacy equipment are putting utilities at a great cost disadvantage as they strive to keep things running smoothly. In some areas of the country, utilities have been taken to task for higher than usual billing of specific populations during extreme weather events.
Manual data and analog tools — those were the processes most utilities used to conduct their daily operations. Today, utilities are embracing a digital transformation by turning to automated data management tools to increase productivity and efficiency across business processes. By adopting digital strategies, utilities can improve the customer experience and surge ahead of their competition in a hypercompetitive marketplace.
Energy and utility companies seem to have a target on their backs when it comes to cybersecurity. Hackers are financially motivated, and with more of these companies paying ransoms for stolen data, hackers are becoming bolder — and more demanding.