Government agencies, municipalities, and social services agencies are not exempt from the scrutiny of hackers. In fact, two US federal civilian agencies were hacked last year by posing as tech support, convincing unaware employees to call them and to visit malicious websites. With increasing connectivity and the expanding use of Internet of Things (IoT) devices and Bring-Your-Own-Device (BYOD) work environments, the attack surface available to cybercriminals has greatly expanded.
