The lingering effects of the pandemic coupled with a struggling economy have caused the hotel industry to experience significant losses — $111.8 billion in revenue from room sales during the period ranging from 2020 to 2021. While business travel is predicted to remain down for most of this year, leisure travelers will pick up some of the slack, helping to nudge the industry toward recovery.
In today’s hypercompetitive markets, all industry players are looking for ways to become — and stay — leaders in their respective niches. To do this, it is critical to maintain an image and customer experience that is consistent across all marketing activities and channels. Developing a brand identity is hard work and expensive, so companies want their messaging to be powerful, with the same visual appeal across platforms. This continuity provides consumers with a sense of trust and reliability that can build loyalty and reinforce a brand’s value proposition to foster increased awareness.