The last few years have been difficult for utilities, as they reacted to the challenges of changing weather patterns, higher fuel prices, and legacy equipment. As we move through the aftermath of the pandemic, customers and policymakers alike are taking a keen interest in utility operations. For utility owners and management, this scrutiny should encourage them to look toward creating actionable strategies aimed at increasing resiliency and reliability as well as customer trust.
Like many industries, the law industry was tipped head over heels by the ongoing pandemic. As more brick-and-mortar office shut down to keep employees safe, lawyers headed to home offices to try and keep ahead of daily tasks. This rapid adoption of remote work or hybrid work situations was a pivotal point for firms hesitating over digitally transforming the way they did business.