Customer relationship management (CRM) is the blanket term for a group of tools and techniques that help businesses understand the needs and desires of their customer base to optimize sales and marketing. By collecting and understanding essential information about your customers such as purchase records, buying habits, demographic information, and cross-channel messaging, a CRM can help you provide a better customer experience.
The last few years have been difficult for utilities, as they reacted to the challenges of changing weather patterns, higher fuel prices, and legacy equipment. As we move through the aftermath of the pandemic, customers and policymakers alike are taking a keen interest in utility operations. For utility owners and management, this scrutiny should encourage them to look toward creating actionable strategies aimed at increasing resiliency and reliability as well as customer trust.
Like businesses in all industries, legal firms are at risk of attack from cybercriminals. But there is an added layer of responsibility that comes with providing legal advice to clients — and that is ensuring that they understand how to keep their data safe as well. In many cases, law firms provide targeted guidance to clients such as boards of directors, C-suite professionals, and others on cyber risk and how to minimize it.
The world of cloud computing has exploded in recent years, with growth being driven by a switch to hybridized or remote work environments and the stunning impact of the coronavirus pandemic on many industries, particularly supply chain operation, manufacturing, and warehousing. In the manufacturing sector, the pandemic alone has resulted in delivery delays, increased costs, and widespread uncertainty.
Collaboration is an essential part of any architectural, engineering, and construction (AEC) project. Most projects require significant teamwork among a group of diverse professionals and their support staff. With so many information-dense projects, constant — and accurate — communication is a key strategy to ensure projects are completed on time and within budget.
Cloud computing has been increasingly linked to educational organizations as more schools strive to take advantage of increasing connectivity options through smartphones, laptops, desktop computers, and tablets. In fact, the market is set to explode upwards of $25 billion by 2021, an incredible surge from just $8 billion in 2016.
Like many industries, the law industry was tipped head over heels by the ongoing pandemic. As more brick-and-mortar office shut down to keep employees safe, lawyers headed to home offices to try and keep ahead of daily tasks. This rapid adoption of remote work or hybrid work situations was a pivotal point for firms hesitating over digitally transforming the way they did business.
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