Helping small businesses weather the economic fallout from the COVID-19 pandemic is a priority for state and local governments. Millions of SMBs around the country had to shutter their doors and will need financial support to remain in business after the pandemic. As of 2018, there were 30.2 million small businesses (with less than 500 employees) operating in the United States. SMBs account for 99.9% of all U.S. businesses and employ 49.2% of the nation’s workforce.
In some circles, “government technology” is derisively treated as an oxymoron. Government agencies and institutions often earn a bad reputation when it comes to implementing new solutions to help citizens. All it takes is a routine visit to the DMV or a few days in court to experience this for yourself. Politicians, critics, and even comedians love to point out governmental inefficiency in a myriad of ways.