Travel is back on the radar again as consumers begin to take advantage of loosened COVID restrictions to get out and explore their environments. In fact, this summer is predicted to be the busiest ever season for travelers — and those that serve them. With all this activity around traveling, hotels, motels, inns, campgrounds, and other lodging establishments are having to compete more capably to win customers. One of the foremost ways to target new clientele and foster loyalty and trust is to understand the wants, needs, and lifestyles of your target audience.

Today’s savvy and discerning travelers want communication and technology choices that allow them to stay in touch with loved ones and that can support contactless check-in and check-out options where that is necessary or desirable. Smart hospitality managers looking to add value to their lodging offerings are investing in comprehensive hospitality phone systems to improve their status and give their guests an improved stay experience. 

How Hospitality Phone Systems Add Value to Your Campground, AirBNB, or Motel

The ongoing pandemic has done more than simply disrupt the hospitality industry — it has forever changed the way people travel. To meet the demands of this changing landscape, hospitality professionals are looking for new ways to boost bookings — and ensure their guests are happy enough to return again and again. Installing a hospitality phone system can provide significant benefits for your guests and for your staff, contributing to greater efficiency and a better experience for your guests, among other advantages. Here are just a few of the benefits:

Personalizing the Stay Experience

Personalization is a key feature of lodging experiences that generate return guests and continuing trust and loyalty. With some hospitality venues experiencing staff shortages, this can be a difficult feature to manage — unless you deploy communications technology that can help. A hospitality phone system can help you welcome guests using special messages and offers, inform them of check-in and check-out procedures, and even manage wake up calls, voicemails, and other communications. For out-of-the-way lodging such as campgrounds and small, rural inns this ability can assist you in setting your business apart from the competition.

Helping Employees Work Smarter

When employees are reachable and connected, fewer things — including guest preferences and requests — fall through the cracks. A dedicated hospitality phone system can automate voicemails, notify staff of check-ins, and post phone calls and other charges back to individual rooms. These feature-rich systems can help employees to focus more on the mission-critical tasks at hand, such as providing impeccable service, rather than having to check in with the front desk for special requirements.

Assisting in Service Excellence

A unified hospitality phone system gives you all the tools you need to provide unparalleled services for your overnight guests. Whether you want a plug-and-play solution that works right out of the box or you require a more customized system, offering phone services and other communication options to your clientele and employees assists in creating a more personalized atmosphere that is conducive to good business. 

Blue Technologies Is Your Go-To for Complete Communications Solutions

At Blue Technologies, we offer more than just phone systems. Our team of communications experts will provide a professional assessment of your current infrastructure to determine strengths and weaknesses. Then, based on your individual business challenges, goals, and needs, we will custom tailor a comprehensive strategy that will unify your hospitality communications and provide outstanding support for guests and employees alike. We specialize in complete packages, giving you access to leading-edge VoIP phone systems for cost-effective connectivity; communications hardware; video cameras, microphones, and other equipment necessary to enable a full-spectrum business conferencing center; bundled teleconferencing solutions; and even adaptive solutions for specialized scenarios and needs.  

Give your guests what they want — connectivity and excellent customer service — and move your hospitality business ahead of your competitors. Contact a Blue Technologies consultant and learn how our communications systems can improve your hospitality offerings today.