The manufacturing industry has already co-opted artificial intelligence (AI) to assist with process development, efficiency, and operational efficiency.

Using automated systems allows businesses involved in manufacturing to provide better safety, decrease operating expenses, and fine-tune mechanical precision in a way that provides product consistency, quality, and reliability.

Today, robotics and automation are so prevalent that businesses across industry sectors are adopting these technologies to help streamline business processes disrupted during the COVID-19 pandemic.

These AI-assisted seamless workflows are the underpinning that helps support optimal business outcomes in four ways:

● Assisting with the design, planning, and production of goods

● Collecting data for in-depth analysis to fine-tune business processes

● Connecting C-Suite personnel with on-the-ground workers

● Allowing humans to adapt to machine-assisted collaboration for better and more productive collaboration

Using machines — and machine learning — to optimize business processes is an excellent way for small- and medium-sized businesses (SMBs) to take the lead over their competition and thrive in a post-COVID environment.

How Your Business Can Tap into the Power of Automation through VoIP

The expansion of artificial intelligence (AI) into a variety of industries has prompted its integration into an area that is common and essential to all businesses — communications.

Using machine learning and AI, businesses can harness the power of automation to more easily serve client needs and reduce staff workload through the addition of Voice over Internet Protocol (VoIP) communication systems.

Here are a few ways VoIP can help your business can boost responsiveness and take automation to the next level using AI and machine learning:

1. Hire an IVR Receptionist

IVR stands for Interactive Voice Response, a feature available with many VoIP phone systems.

IVR reduces the significant levels of frustration customers experience with the “Press One for...“menu options and lets them state what they need in their own words so their call can be routed correctly.

Because calls are processed at a higher level of efficiency, this option reduces wait time and helps encourage higher levels of customer satisfaction.

2. Found in Translation

Our world is becoming increasingly multilingual, so being able to communicate quickly and accurately with customers or business partners in many languages provides a definite competitive edge. VoIP uses deep learning algorithms to give translations for texts and phone conversations rapidly.

VoIP’s instant translation service is particularly important for companies that have locations or partners around the world.

The service can be used to translate email, voicemail, or even as a popup on a foreign language phone call to guide and facilitate international coordination and collaboration.

3. Transcription for Better Records

VoIP can provide call transcription, so your phone calls can be turned into text that can be reviewed, shared, and archived as a permanent record of agreements, business plans, and more.

Typical transcription features include voicemail-to-text and voicemail-to-email.

Transcribed conversations are essential in the event of disputes, useful for future reference. They can even be stored in Customer Relationship Management (CRM) data to assist future employees with customer services.

4. Analytics and Processes Automation

Here you have the core of AI and machine learning power: The ability to process large amounts of data to help companies discover actionable strategies for growing — and optimizing — their business processes.

Using data analytics gained through algorithms, VoIP systems can help you personalize your connection to customers and gain insight into employee performance so you can extrapolate from this information the best ways to streamline workflows.

Trust Blue Technologies’ to Provide Cutting-Edge Communications for Your Team

At Blue Technologies, we have our finger on the pulse of custom communications systems that harness the latest technologies focused on helping your get work done faster, better, and easier.

We offer the very latest in VoIP phone systems and an array of communications hardware, teleconferencing solutions, and on-point solutions for telehealth, telecourt, teleschooling, and remote working environments.

We partner with industry leaders like AT&T, Mitel, Panasonic, Microsoft, Cisco, and Lifesize to bring you the most comprehensive array of solutions, choices, and features to give your communications systems the power and operability you need to succeed in your industry.

Discover the many advantages AI and automation can bring to your business through streamlined, optimized, and automated communications. Contact a Blue Technologies consultant today and learn how our team of communications experts can help your company get connected.